| iProgress offers a number
of services to assist you in getting your e-learning system up and running, bearing
in mind the instructional, organizational and technical requirements of your company.
83% of iProgress clients feel that tutoring is vital for the success
of an e-learning program (iProgress survey, March 2002). iProgress offers
a distance tutoring service to guide your users regardless of what training organization
you have: self-paced learning at a learning centre, on dedicated terminals or
at workstation computers. Distance tutoring is provided by iProgress certified
tutors, and consists of two types of service: - Instant or differed
assistance by telephone or e-mail
- Learner guidance throughout the training
course: assistance, individual tracking, e-mail reminders, reports
Two
different tutoring packages are available:
| Assistance | |
Responsive tutoring, which includes: - Telephone assistance
- Assistance
by e-mail with a response from the tutor within 24 hours
|
| Full
Tutoring | | Responsive
and pro-active tutoring, which includes: - Welcoming the learner to the
program
- Drawing up a training schedule
- Assistance
- Guidance
during the assessment and learning phases
- Reminders in case the learner
falls behind or abandons his or her training
- Personalized advice
- A
final report at the end of the training program
| 
iProgress offers training programs
for people involved in setting up a training system with the PROGRESSION® suite:
- Tutors
- Instructional administrators
- Technical administrators
- Instructional design and authoring teams and instructional project leaders.
These training sessions last 1 to 3 days and are led by the iProgress
Instructional Animation department, which has expertise in learning techniques
and experience in setting up e-learning systems on client premises.
In order to get your e-learning system up and running
quickly, our experienced consultants and technicians provide services and consulting.
These services guarantee than your training organization will be 100% operational
from the outset.
| Prestations |
| - Advice about
setting up blended e-learning systems
- Communication plan
- Instructional
engineering
- Creation of personalized courses
- Insertion of personalized
messages in the content
- Awareness meeting for "relay" managers
- Learner
session launch meetings
- Tutor coaching
- Technical deployment
- Importing
AICC or SCORM courses
- Hosting
- Support and maintenance
|
iProgress
offers solution to its clients to deploy the PROGRESSION® training management
and delivery platform in ASP mode.
This service is a common standard package,
which responds to most of our companies' needs for delivering a valuable on-line
training service.
For specific needs, iProgress can propose with its partners
a complete dedicated hosting solution.
| Deployment and technical
integration | According to your organizational, technical
and instructional constraints and your strategic choices in terms of e-learning,
iProgress offers many specifc deployment possibilities: Integration in AICC/SCORM LMS
Compliant
with AICC and SCORM standards, the PROGRESSION® instructional contents and diagnostic
can be implemented in the Learning Management Systems which are AICC or SCORM
compliant (Lotus LearningSpace, Oracle iLearning, Saba, SumTotal, WBT Manager,
etc…).
| 
