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New
product launch
Whether you are launching a new automobile, drug, insurance
product, or banking service, the speed with which your entire organization adapts
to the change is critical for the return on the investment of the project. The
sooner your sales force learns how to sell your new product, the sooner your organization
will reap the expected benefits.
How can you train all of your sales reps
at the same time, regardless of where they work? Can you motivate them and train
them at the same time? How can you make sure that they fully understand not only
all of the product characteristics, but also the new behaviors involved?
Do
you have to train the rest of the company staff affected by the change as well?
How can you keep costs to a minimum? Customer
service performance
Whether you are a telephone operator, an online bank,
a hotel chain, an e-merchant or an airline, your profits are closely linked to
your customer service performance.
When you introduce a new product or service
or change a quality process, how can you make sure that your customer service
reps acquire the necessary new skills quickly? When there is staff turnover, what
are the appropriate tools and methods to avoid a drop in performance? What is
the best way to train a new employee right away and at a reasonable cost? 
New
business processes
New business processes Mergers, new technologies, new
market demands: all organizations undergo transformations that require them to
modify their business processes. These transformations can affect some employees'
jobs more than others and create specific training needs.
How can you address
these needs in a targeted fashion, while taking into account each person's current
skill level? How can you adjust the content and the duration of the programs to
the needs of each employee, while delivering the key messages in a consistent
manner? Compliance with regulations
New
accounting standards, electrical safety regulations, money laundering laws, food
traceability, quality standards… many types of businesses are required to provide
their personnel with frequent training on regulatory issues.
How can you
comply with legal obligations within the required time-scales, given the geographical
and availability limitations of the people involved? How can you check that the
information delivered has been assimilated? How can you provide proof to the inspection
authorities and certify the staff?
| Specific
e-learning content | | Whatever
your business, iProgress puts its instructional design expertise to work for you
so that your e-learning modules will result in a concrete improvement of operating
habits.
iProgress can modify existing presentations or documentation, design
content based on interviews with your business process experts, and create multimedia
content. Depending on the know-how and availability of your in-house resources,
iProgress can provide the tools, assist you, or create your entire program for
you.
The content created with iProgress tools is compliant with AICC and
SCORM standards and can be integrated with any LMS (Learning Management System). |
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Individualized courses
Whether a change in business processes or a change in job is involved, the training
will be more effective if it takes into account the current skill level and proficiency
of the people being trained. From the design phase onward, iProgress uses a modular,
task-oriented content structure.
The PROGRESSION Diagnostic tool then generates
individual training courses based on the job-related needs of each person, taking
into account existing skills. By targeting only those skill areas in which the
employees require training, you keep your staff motivated and reduce costs as
well.
Business
simulation
In order to deal with strategic issues for which detailed objectives
of skill enhancements and productivity gains are set, training based on business
simulations reveals itself to be very efficient. Built from a "conversational
engine" developed by iProgress, training puts learners in employee's place who
is confronted with simulated professional situations in which he or she is invited
to take decisions, to use the tools correctly and to deal with other usual speakers
(clients, suppliers, co-workers…). The module plays as a game for which the end
depends on the choices made by the learner. E-Learning
iProgress assists you in defining a training organization that meets your requirements
in terms of flexibility and speed for training large numbers of employees with
different profiles, who may be located on multiple sites or who work in staggered
shifts. E-learning is based on an LMS environment that is AICC and/or SCORM compliant,
through which employees can access the e-learning modules at any time.
The
iProgress environment delivers the content to the users' desktop or laptop computers,
by Internet or Intranet. There is an integrated distance tutoring system that
prevents learners from feeling isolated and keeps them motivated. Assessing
and tracking the results
Whatever type of training program you choose,
you need to be able to assess the achievements in terms of your performance, speed
or certification requirements.
The iProgress e-learning modules contain a
number of fun self-assessment units with the results recorded in real time.
The training data (assessment results, time spent) can be combined with your company
indicators so you can analyze the assimilation of your new products and business
processes, or report to inspection authorities as necessary.
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