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You are upgrading your software
An
upgrade to Office 2003 or the newest version of Lotus Notes Mail, harmonization
of user PCs … These changes often raise a debate on training.
Is training
needed at all, since instruction was provided on the earlier versions and since
everyone already uses desktop applications on a daily basis? Yet some people do
want training. Is there a way to do it at a lower cost or in a more targeted manner?
You want to lower the number of desktop applications calls to your hotline
Every day, your hotline deals with problems stemming from ignorance about basic
desktop functions: difficulties printing documents, lost files, formatting problems,
e-mail attachments, invalid formulas, retrieving external documents, etc. And
before calling the hotline, how much time did the users waste trying to solve
their problems on their own? How much of their co-workers' time did they waste? 
You want to instigate an Internet and e-mail policy
E-mail and Internet
have become the communication tools of choice in recent years. Your company is
aware of the possible misuse of these new methods, and has developed a code of
good practice.
How can you make sure your employees know about and follow
the policy? Requests for desktop application
training are becoming increasingly rare
In business, there are fewer and
fewer people who are unfamiliar with desktop applications. Most PC users are comfortable
using their everyday software, whether or not they have received formal training.
They know that they use only a small percent of the features of their software,
but they do not feel they need to learn more, even if they realize that they sometimes
waste time.
Whether it is a new user requesting full training, or an isolated
case where improvement is required, how can you respond rapidly in a personalized
manner, without extensive organization, at a low cost and with guaranteed results?
Self-paced instructional content for desktop applications
iProgress
has a full catalogue of self-paced learning modules for the different versions
of Windows, Microsoft Office, and Lotus Notes Mail, in French and English. In
just a few hours, your users will discover the features of interest to them in
the new application package. They can work from their individual computers or
in a dedicated learning centre, and they can log in at will to an e-learning platform
installed on your Intranet or accessible via Internet.
View
the catalogue... Performance support
system
At the end of the training program, performance gains are obtained
as users put their new skills to work in their daily activities. PROGRESSION Express
provides access to targeted portions of the interactive training modules in just
a few clicks.
Read more
about PROGRESSION Express...
Needs and level analysis, individualized courses
Skill levels and needs
among desktop applications users are highly diverse. iProgress always initiates
the training by an analysis that takes into account the job-related needs of each
person, as well as the current skill level. This analysis automatically generates
an individual training plan. Consequently, the training time is kept to a strict
minimum and motivation is guaranteed until the final objective is obtained.
Training curriculum and content personalized for your company
You want
to include elements specific to your company in the training, for example issues
related to your in-house good practice policy.
The iProgress e-learning modules
can very easily be enhanced with messages and comments that you insert directly
onto the screens that you want to personalize. With the iProgress LMS, you can
even generate different messages depending on the user groups or profiles targeted.
For an even more personalized content (insertion of company screens or examples)
our instructional design team is at your service.
The intelliClic test to estimate the potential time savings
The electronic
intelliClic® test allows companies to take a quick survey of the software usage
level among their workforce and estimate their potential time savings and productivity
gains. intelliClic® is available in standard (free) or personalized (ask for quote)
versions.
With the standard test, which takes 30 minutes, you will get an
estimate of the time that each person could save when using Windows, word processing,
e-mail, and the Internet. This test is accessible on the iProgress website. If
you want to distribute it throughout your company, we will provide you with a
personalized URL, which also gives you access to the statistics for your employees.
Read more about intelliClic... The
PROGRESSION eXtenso range, complete online training, including tutoring
Your training department does not want to manage the desktop application training
in-house; you do not have any training staff, and do not want to purchase e-learning
content in this field. You can still easily respond to isolated requests by enrolling
your employees in the PROGRESSION eXtenso program. They will be taken in hand
by a distance tutor who will help them define their training plan, give them access
to the corresponding modules, monitor them as they progress and answer their questions
by telephone. You will receive the results at the end of each training session.
You can finance this training program via the DIF or your training plan (French
governmental aid for training).
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