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You are deploying a new
ERP or CRM application
How can you best manage the human risk? How can
you make sure that the new system will be used sufficiently to meet the ROI objectives?
How can you organize fast, effective training, compatible with the limitations
of the project? Can you provide training on multiple sites, and in several languages?
How can you be sure that when the Go Live occurs, the users will have the
necessary skills to use the new system? How can you measure the skills learned
through the training? You are upgrading an application
What is the best way to determine the skills improvement needs of the users? Is
training necessary for everyone? Is documentation on the new features sufficient?
How can you encourage the users to improve their skills or change their work
habits? What tools should be implemented and how should they be organized? Can
one get past the limitations of dedicated training databases?
Your applications are underused
The users have not adjusted to using
the new processes
The IT system you have installed is not providing all
the benefits you expected. How much of that is due to the human factor? Do you
have to modify the system or change people's habits?
How can you find the
happy medium between formal and informal training? What hierarchical levels should
be involved? How can you target your efforts to the most critical processes? 
Analyzing habits and training needs
iProgress consultants can help in the earliest stages of your project to assist
you in defining solutions that are tailored to your challenges and objectives.
The PROGRESSION Diagnostic tool, customized to your processes and operational
tasks, identifies individual habits and analyses the ability of each user to adjust
to the new system.
Based on the skills and needs assessment, you can accurately
define the training programs needed and how they should be implemented. iProgress
helps you design a training organization tailored to your requirements.
| Design and creation of instructional
modules | | Whatever the methods selected
to enhance the skills of your users (training sessions, e-learning, workshops,
online help, web conferences, etc.) iProgress puts its instructional design expertise
to work for you so that the learning process will result in a concrete improvement
of operating habits.
The multimedia content is designed according to
your in-house know-how and availability. iProgress can provide the tools, assist
you, or create part or all of your program for you. |  |
Tools for creating e-learning content, delivering and tracking the training
programs
The different applications in the PROGRESSION software suite
work together to offer you everything you need to create, integrate, deliver and
manage your training programs online.
With the PROGRESSION Studio authoring
tool you can generate e-learning modules based on existing elements (texts, animated
presentations, sound files, videos, etc.) or create instructional content, and
particularly simulations, from the ground up.
With the PROGRESSION LMS environment,
you can manage and deliver individualized courses online and track the results.
It can be installed on your Intranet or hosted by iProgress.
The iProgress
content and environment are compliant with AICC and SCORM standards and can be
integrated with other similarly compliant content or environments.
Faithful simulation of your applications
The PROGRESSION Studio tool
creates advanced simulations of your applications with ease, thus enabling users
to learn by practicing on training scenarios, case studies or online help, as
if they were using the actual application.
You do not need to create a separate
training version of your application. The simulation also applies to self-assessments,
which not only reassure the users as to their abilities to perform a task, but
also give you an accurate measurement of the skill level they have attained.
Measuring the results
Based on the success indicators defined for your
project, iProgress will help you draw up scorecards to analyze the effects of
the training on your operating results. The training data (assessment results,
time spent) are combined with your company indicators so you can adjust your program
at any time and calculate your return on investment.
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